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Website and Communication Privacy Notice

We are committed to protecting and respecting your privacy. This privacy notice explains when and why we collect personal information, how we use it, the conditions under which we share it with other people and how we keep it secure.

This privacy notice applies to all visitors to our website (individuals and organisations) and those that have contacted us by telephone, e-mail, or other electronic means.

  1. WHO WE ARE BeAssured Recruitment Ltd, a company registered in England & Wales (12959321) whose registered office is at Meridian House, Saxon Business Park, Bromsgrove, B60 4AD. We are a data controller for the purposes of the Data Protection Act 1998 (DPA) and the General Data Protection Regulation 2016 (GDPR).
  2. HOW TO CONTACT US If you have any questions about this privacy notice, our data protection policies generally or to opt out of receiving information, please contact us: By post: BeAssured Recruitment Limited, Meridian House, Saxon Business Park, Bromsgrove, B60 4AD by email: [email protected] By phone: 01527 571603
  3. VISITORS TO THE WEBSITE

3.1 What information do we collect and process? When you visit our website, we use third party services to automatically collect information about your computer, including your IP address, information about your visit, your browsing history, and how you use our website. If you contact us via our website, please see the “People who contact us” section below.

3.2 How is your information used? We use your information collected automatically from our website to improve the customer experience and functionality of our website. We may also use this information to send you communications of products or services that may be of interest to you.

3.3 Who has access to your information? Our Marketing team has access to analytic platforms and tools that collect and process website visitor information. Our Recruiting team have access to your data to provide recruitment services.

3.4 Lawful processing When we process your personal data for the purposes of improving our website, we do so on our legitimate interests in maintaining a relevant and functioning website and improving customer experience. We only use personal data obtained from the website to contact you if we feel there is a legitimate reason to inform you of the products and services we offer.

3.5 How long do we retain your data? We retain personal data collected automatically from our website for as long as it is valid, accurate and up to date or until such time that you choose to unsubscribe.

  1. USERS Users are any individuals who have logged into our website interested in our job searching or recruiting services.

4.1 What information do we collect and process? The personal data you provide may include your name, postal address, e-mail address, phone number, date of birth, salary, IP Address, title, NI Number, Driver Licence number, Vehicle details, Payroll / Employee ID, digital signature (via DocuSign), financial and payment information, employment history, qualifications, credit history, identification records and other information about yourself. This information is required to enable us to provide you recruitment related services and without this information we may not be able to offer you some of our products and services.

You may also provide contact details and other personal data when you voluntarily participate in a competition, special offer, promotion, or survey or where you provide feedback on our products and services. You are not required to provide any such information in these circumstances, and this will not affect any of our services which we may provide to you.

4.2 How is your information used? We may use any information obtained by our website to:

  • To register you with our database and to administer it
  • To deal with your enquiry which may include contacting your directly and supplying quotations and further information about our services
  • To send you newsletters and marketing information unless you request not to receive them
  • For assessment and analysis to enable us to review, develop and improve our services.

 

4.3 Who has access to your information? Our staff have access to your personal data to support and provide guidance on our services.

We may also share your information with other third-party service providers, also known as Data Processors, to complete tasks and provide services to you on our behalf. However, when we use third party service providers, we only share the personal information that is necessary to deliver a service and our contract requires them to keep your information secure and not to use it for their own purposes, for example they will not use it for direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

4.4 How long do we retain your data? We only keep your data for as long as we need to use it as described in sections 4.2 and 5.2

  1. PEOPLE WHO CONTACT US BY PHONE, E-MAIL, LIVECHAT OR OTHER MEANS

5.1 What information do we collect and process? Telephone – When you call us, we may collect your telephone number. All telephone calls are recorded. E-mail – We will collect your name, e-mail address and the contents of your message and any attachments. LiveChat – We will collect your name, email address and a transcript of the LiveChat conversation. Other social media – If you contact us via Facebook, LinkedIn, or other social media, we will collect your name and/or online avatar and any other personal information that you make available to us on these platforms.

5.2 How is your information used? We may use any information obtained by phone, e-mail, LiveChat or other social media to:

  • To register you with our database and to administer it
  • To deal with your enquiry which may include contacting your directly and supplying quotations and further information about our services
  • To send you newsletters and marketing information unless you request not to receive them
  • For assessment and analysis to enable us to review, develop and improve our services.

 

5.3 Who has access to your information? Our staff have access to any personal data collected by phone, e-mail and LiveChat, via our in-house customer management systems, so they can provide support and guidance and respond to customer queries. [We have a contractual agreement in place with a third-party provider to supply and support our phone system and our LiveChat facility. We do not permit this provider to access or process your data except in accordance with our instructions.]

5.4 Lawful processing When we process your personal data in connection with telephone calls, LiveChat sessions, e-mails, or social media, we do so based on our legitimate interests to discuss our products and services with you, in creating and retaining records of such communications for training purposes and for evidentiary purposes or to respond to customer queries.

5.5 How long do we retain your data? We only keep your data for as long as we need to use it as described in sections 4.2 and 5.2. In all other circumstances, we retain recordings, transcripts, e-mails, and other copies of communications for a maximum period of 7 year.

  1. MARKETING We would like to send you information about products and services we offer which may be of interest to you, as well as other information which may be relevant to you such as special offers or promotions.

6.1 Marketing communications If you have provided us with business contact details, we will send you marketing information by post, telephone, e-mail, text, or other electronic instant messages where it is in our legitimate interests in pursuing sales leads to do so (if you have not opted out of such communications and if it constitutes fair processing of your personal data to do so).

If you have provided us with personal contact details, we will only send you marketing emails or texts or other electronic instant messages where you have specifically consented to receive such communications. We may provide you with marketing information by post or by telephone where it is in our legitimate interests in pursuing sales leads to do so (if you have not opted out of such communications and if it constitutes fair processing of your personal data to do so).

6.2 Who has access to your information? Our marketing staff have access to any personal data obtained for marketing purposes. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We may also use the services of third-party marketing companies and platforms, including • Customer surveys and feedback • Product and service reviews • Analytics platforms • SMS services • Emailing services • Marketing printing and postal services.

6.3 Lawful processing When we process your business contact data for marketing purposes, we do so based on our legitimate interests in pursuing sales leads to inform you of the services and products we offer. When we process your personal contact data for marketing purposes, we do so based on your consent or in limited circumstances on the basis of our legitimate interests in pursuing sales leads.

  1. RETENTION OF DATA GENERALLY We retain personal data for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. We therefore categorise data and review the retention periods for each set of data. This ensures that we never hold any personal information for longer than is required to provide our products and services to you, or for longer than we are legally bound to or Personal Contract Hire Website and Communication Privacy Notice otherwise have a legitimate interest to. We review our retention periods on a regular basis to ensure they are up to date.
  2. HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION The accuracy of your information is important to us.

You also have the right to ask for a copy of the personal information and data we hold about you. All requests must be in writing, and it would be helpful if any such request also indicates what information you are seeking and between any dates. All requests for access to personal data should either be sent by email to: [email protected] or by post to: Data Protection Officer, BeAssured Recruitment Limited, Meridian House, Saxon Business Park, Bromsgrove, B60 4AD

  1. HOW SECURE IS YOUR INFORMATION? The secure protection of your information is extremely important to us, and we have implemented advanced controls and measures to remove risks to your information and protect against loss, misuse, or unauthorised access. Any personal information is protected with 256bit SSL encryption. When you are on a secure page, a padlock icon will appear near the URL, showing that your connection with the BeAssured Recruitment website is secure and encrypted. Your data is held via our secure, electronic database.
  2. DATA TRANSFERS We do not transfer any personal data outside of the European Economic Area (EEA).
  3. DATA PROTECTION COMPLAINTS All complaints regarding our handling of personal information will be logged and actioned by us and treated seriously. Any complaints of this nature should be made to the Data Protection Officer at [email protected] or in writing to Data Protection Officer, BeAssured Recruitment Limited, Meridian House, Saxon Business Park, Bromsgrove, B60 4AD. You also have the right to lodge a complaint with a supervisory authority, which is the Information Commissioner’s Office (ICO) for the UK.
  4. YOUR RIGHTS Your personal data is protected by legal rights, which include your rights to:

12.1 object to our processing of your personal data.

12.2 request that your personal data is erased or corrected.

12.3 request that any automatic decision-making or profiling is reviewed

12.4 request access to your personal data

or

12.5 complain to the Information Commissioner’s Office, which regulates the processing of personal data, about how we are processing your personal data. If you want to exercise any of these rights, please contact us using the details above.